Shipping & Tracking

1. Required Delivery Information

***The information needed for shipping is your full name, address and phone number. Please be informed that we can only ship your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping.

***Please make sure you have entered the correct shipping address and contact number.

***Please allow 8-12 days for delivery of your item.

***We will send you your tracking number in 36-48 hours after we receive your Payment.

***Tracking number to verify in:
EMS website: http://www.ems.com.cn/english-main.jsp
DHL website:http://www.dhl.com/en.html or http://track.dhl-usa.com/TrackByRef.asp?nav=TrackByRef

2. shipping method

Normally, we use EMS as shipping method. But for some counties, we will use DHL as shipping method. It depends on the shipping cost. We will choose the cheapest one.

3. Tracking Methods

After your order is dispatched, we will offer EMS or DHL tracking no. and website to you.

There are two methods to get above information from us,

<1.> Visit our website and re-login to check the update status.

<2.>Check your e-mail, for we will send update status to your e-mail address.

Note: (If you can't check it immediately with the tracking no. , please take more patience to wait for it. Some time is required by Express Company do uploading).

4. Unsuccessful or Wrong Delivery

***We are not responsible for reshipment if you provided us an incorrect or incomplete address.

***If you’re refused to sign the order, we will charged 35% as handle fees; if the parcel was automatically returned after several times unsuccessfully delivery(due to you are absent or you provided a wrong or incomplete delivery address to us),we will require 35% as delivery fees

***For those customers who do not receive your parcel within 12 working days,

Please contact with Local Post Office A.S.A.P. Always you can check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered

account on our website.